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I'd like to take this opportunity to clear up some misconceptions about the Record Suspension process, formerly known as a pardon.
If you have a criminal record, you may be eligible to apply for a record suspension. In order to be eligible, you must have completed all of your sentences, including probation, made any restitution or paid any fines owing and remain conviction free for a period up to 10 years depending on your convictions.
Application is made through the Parole Board of Canada. Information and forms are available on their website.
Be very careful how you query this information to ensure you are on the official Parole Board of Canada website. Third party companies will often offer assistance in the pardon processes but they charge fees for this and it doesn't get your application processed any faster.
The system was designed for you and you do it on your own. There are only 10 simple steps to follow. Most of the process involves you gathering documents from the police service and the courts and then providing your copies of citizenship and identification.
Police services can provide general information and advice on the pardon process.
The Parole Board of Canada offers assistance through a toll-free number on their website or by email.