Processing Time: How long does it take to process a PIC?
While we make every effort to complete PICs in a timely matter, we are unable to provide an exact processing time. Processing times can vary depending on a variety of factors: whether any follow up with another police service is required, files need to be reviewed, fingerprinting needs to be completed, or the volume of PICs received.
The Police Service does not have access to password information and cannot reset a password. Please use the "Forgot Password?" link on the Secure Login page or in the upper right corner of the Police Solutions website. To reset your password, you will need your User Name, Email Address and the answer to one of the Security Questions you selected when you registered your account.
The authentication process will not be successful if you do not have an established personal credit history in Canada. Credit history can be established through credit cards, bank loans, cell phones, chequing accounts, car loans, etc. The questions and answers are generated based on information on your credit file held by TransUnion.
There can be many reasons for authentication failure, such as incorrect answer, no credit history or not enough of a credit history, navigating away from the question pages or session time out, or if you are a new resident to Canada. Further, each question is individually timed, and failing to answer the question in a timely manner may result in an authentication failure.
Authentication failures may be viewed as an opportunity to ensure the data in your credit file is up-to-date and correct. Concerns regarding the accuracy of information on your consumer credit report should be addressed with TransUnion.
You can obtain a copy of your personal credit report for review and corrections, please contact TransUnion at 1-800-663-9980 or visit www.transunion.ca. Once you have verified your identity with them, they can help you understand why information has appeared.
It’s been longer than 90 days since my Police Information Check was completed, why can’t I access my results?
Your Police Information Certificate is only available in the system for 90 days from the date it was completed. Police Information Checks are a picture in time and have the potential to change in the future. To maintain a balance between convenience and public safety the results will only be available for 90 days.
We recommend you download and save a copy so you can continue to access it after it is no longer available in the system.
I forgot my username for my account, what can I do?
Please use the "Forgot Username?" link on the Secure Login page or in the upper right corner of the Police Solutions website. To retrieve your username, you will need your email address and the answer to one of the Security Questions you selected when you registered your account.
How long is a police information check valid? Is there an expiry date?
Police information checks are only valid on the day they are issued. The police do not determine an expiry date; it is up to the agency/employer to decide how long they are willing to accept a police information check.
We stress that you make your choice carefully as we do not provide refunds or exchanges. If you are in doubt, the agency/employer should be able to tell you what type of police information check they require for the position.
I do not have a specific agency requiring the Police Information Check. Can I apply online for personal reasons?
The Police Information Check requires a reason when applying for a check. Applications for personal reasons will not be processed and refunds will not be provided.
I have a criminal record. Can I still apply for a Police Information Check?
Yes, your criminal record will show on your result letter. During the application process, you can fill out a “Self-Declaration form” – this is where you will be able to list your criminal convictions, pending charges etc. Once your police information check is processed, we will confirm the information you provided on your self declaration form and send your letter to your mailing address. The onus is on you to share this letter with the agency.
If you choose not to fill out the Self Declaration form, you will receive an email requesting you to set up an appointment and attend the Westwinds location to obtain your Police Information Check results letter.
