Processing Time: How long does it take to process a PIC?
While we make every effort to complete PICs in a timely matter, we are unable to provide an exact processing time. Processing times can vary depending on a variety of factors: whether any follow up with another police service is required, files need to be reviewed, fingerprinting needs to be completed, or the volume of PICs received.
On average, initial processing of Police Information Checks takes approximately 10 full business days (business days are Mon - Fri ONLY and don't include weekends or holidays) - however this is subject to change at any time without notice.
The Lethbridge Police Service does not have access to password information and cannot reset a password. Please use the "Forgot Password?" link on the Secure Login page or in the upper right corner of the Police Solutions website. To reset your password, you will need your User Name, Email Address and the answer to one of the Security Questions you selected when you registered your account.
The authentication process will not be successful if you do not have an established personal credit history in Canada. Credit history can be established through credit cards, bank loans, cell phones, chequing accounts, car loans, etc. The questions and answers are generated based on information on your credit file held by TransUnion.
There can be many reasons for authentication failure, such as incorrect answer, no credit history or not enough of a credit history, navigating away from the question pages or session time out, or if you are a new resident to Canada. Further, each question is individually timed, and failing to answer the question in a timely manner may result in an authentication failure.
Authentication failures may be viewed as an opportunity to ensure the data in your credit file is up-to-date and correct. Concerns regarding the accuracy of information on your consumer credit report should be addressed with TransUnion.
You can obtain a copy of your personal credit report for review and corrections, please contact TransUnion at 1-800-663-9980 or visit www.transunion.ca. Once you have verified your identity with them, they can help you understand why information has appeared.
My PDF PIC results are password protected; how do I access it?
The PDF results are automatically locked for security reasons. Instructions on how to unlock your PDF PIC results were provided in the email you received. The password is your DOB in the following format: YYYYMMDD. Please note if you applied with the wrong DOB the password will be that wrong DOB.
It’s been longer than 60 days since my Police Information Check was completed, why can’t I access my results?
Your Police Information Check Certificate is only available in the system for 60 days from the date it was completed. Police Information Checks are a picture in time and have the potential to change in the future. To maintain a balance between convenience and public safety the results will only be available for 60 days.
I forgot my username for my account, what can I do?
Please use the "Forgot Username?" link on the Secure Login page or in the upper right corner of the Police Solutions website. To retrieve your username, you will need your email address and the answer to one of the Security Questions you selected when you registered your account.
How long is a Police Information Check valid? Is there an expiry date?
Police Information Checks are only valid on the day they are issued. It is up to the agency/employer to decide how long they are willing to accept a Police Information Check.
We stress that you make your choice carefully as we do not provide refunds or exchanges. If you are in doubt, the agency/employer should be able to tell you what type of Police Information Check they require for the position.
I do not have a specific agency requiring the Police Information Check. Can I apply online for personal reasons?
The Police Information Check requires a reason when applying for a check. Applications for personal reasons will not be processed and refunds will not be provided.
I have a criminal record. Can I still apply for a Police Information Check?
Yes, your criminal record will show on your letter. During the application process, you can fill out a “Self-Declaration form” – this is where you will be able to list your criminal convictions, pending charges etc. Once your Police Information Check is processed, we will confirm the information you provided on your self declaration form. The onus is on you to share this letter with the agency.
If you choose not to fill out the Self Declaration form, you will receive an email requesting you attend the Lethbridge Police Service to be fingerprinted in order to confirm your criminal record.
If I am under 18 years of age, can I still apply online?
No. All applicants under the age of 18 must apply in person (with their parent or guardian) at the Lethbridge Police Service front desk. As per Sec. 119 of the YCJA, the Lethbridge Police Service can process only Non-VS PICs for applicants under the age of 18 (that is - PICs without a Vulnerable Sector Check) when they are applying for an employment or volunteer position with the Federal, Provincial or Municipal government. Once the applicant turns 18, they will be eligible to apply for any type of PIC (including VS PICs).
